Email: houseofjoy.ltd@gmail.com

Phone Number: 07899577649

Location: Newton Heath, Manchester

Instagram: @houseofjoy._

A confirmation email will be sent to you within 24 hours. Please check your inbox for further details. If you do not receive the confirmation, kindly reach out to us for assistance.

Emails are monitored from 10am to 7pm, Monday to Friday. Please await a response patiently during these hours. Thank you for your understanding.

New Clients

Appointments are released on the 15th of every month at 8pm.

Deposits for our services vary and range from £16 to 50% of the total amount. The information will be clearly stated in the description of each appointment type.

Deposits are non refundable under any circumstances and will be deducted from the total balance.

The remaining balance can be paid by cash or bank transfer.

Lateness due to not having the correct form of payment will not be accepted. Please be advised that in such cases, a late fee will apply. It is the responsibility of the client to ensure that all payments are made promptly and in the appropriate manner to avoid additional charges.

If the date you require is not available, please email us for assistance.

Loyal Clients

Appointments are released on the 10th of every month at 8pm. To qualify as a loyal client, individuals must have booked a minimum of four full-service appointments within the last twelve months.

To ensure proper reference, please include "Loyal Client" in your booking details.

Be advised that if you do not meet the specified requirements for your appointment and proceed with booking on this date, your appointment will be cancelled and the deposit will not be refunded. Thank you for your understanding.

Birthday Bookings

Appointments are released on the 10th of every month at 8pm.
To secure your Birthday Booking, please be aware that a valid proof of identification is required at the time of your appointment. (click here for examples)

To ensure proper reference, please include "Birthday Client" in your booking details.

Be advised that if you do not meet the specified requirements for your appointment and proceed with booking on this date, your appointment will be cancelled and the deposit will not be refunded. Thank you for your understanding.

Long-Distance

Appointments are released on the 10th of every month at 8pm for clients living outside of Manchester. To secure your booking as a long distance client, please be aware that a valid proof of address required at the time of your appointment. (click here for examples)

To ensure proper reference, please include "Long Distance" in your booking details.

Be advised that if you do not meet the specified requirements for your appointment and proceed with booking on this date, your appointment will be cancelled and the deposit will not be refunded. Thank you for your understanding.

Please be advised that no plus ones are allowed during your appointment. Your plus one will be turned away at the door. Your plus one is more than welcome to sit in the waiting area by reception whilst your appointment goes ahead. Thank you for your understanding.

Hair Drop-offs

Hair must be dropped off at least five full days before your appointment for installations and seven full days for colouring.

For example, Appointment on the 6th, Hair must be dropped off by the 1st for installations and by the 30th for colouring.

(Note: The day of your appointment is not included in the count.)

The time frame required for drop-offs varies depending on the type of appointment booked; please refer to the description of your specific appointment for detailed information. If the hair is not delivered on time, a £15 emergency fee will be automatically applied.

Ensure that the parcel is clearly marked for our attention and that a drop-off note is enclosed inside.

Drop-Off Note:
Name

Phone Number

Email

Instagram Handle

Date & Time of appointment

Brief description of hair

Unidentified hair will be posted once on our Instagram for claim. We do not accept responsibility for any hair that remains unclaimed. Please ensure you check our posts regularly to avoid missing out.

Physical Drop-offs

Physical Drop-off times are 10 AM - 5 PM, Monday to Friday.

After 5 PM, the entrance doors automatically lock, and only tenants with an access code can enter, so please ensure your hair is dropped off within the specified hours.

Hair must fit in the letterbox in the mailroom. If the mailroom is locked, ask the manager in the glass office to open it and ensure it is closed afterward to keep parcels secure.

Do not leave parcels in reception unattended. House of Joy will not be responsible for any lost parcels left in the wrong location.

If the drop off times change, an announcement will be made on our Instagram story. Please lookout for updates to stay informed.

If hair has not been dropped off by the day of your appointment, the appointment will be cancelled unless we have time to prep the hair on the day. Then a same day fee will apply. If not applicable, the card on file will be charged. Failure to settle the payment will result in being blacklisted from future services.

Postal Drop-offs

When sending hair to us, please be advised that you do so at your own risk. In the event that your parcel goes missing, we cannot accept responsibility. If your parcel does not arrive, it is your responsibility to contact the delivery company you utilised for shipping.

Please ensure you address the parcel correctly to facilitate proper handling. 

Your parcel should be labelled as follows:

House of Joy

Address in email after House of Joy on the first line of address

We cannot be responsible for your parcel before and after it is in our possession. Once you have received your tracking number, please direct all concerns to the delivery company, as the booking process is considered complete at that point.

Thank you for your understanding.

Custom WIgs

Measuring Your Head for Custom Wigs

To ensure the best fit for your custom wig, it is crucial to measure your head accurately. Follow these steps to obtain the correct measurements:

1. Gather Your Tools: You will need a soft measuring tape and a mirror.

2. Measure the Circumference:

   • Place the measuring tape around your head, starting at the hairline on your forehead.

   • Wrap it around to the back, just above your ears, and bring it back around to meet at the front.

   • Record this measurement in centimetres (cm).

3. Measure the Front to Nape:

   • Place the measuring tape at the front of your hairline (forehead) and measure straight back to the nape of your neck.

   • Record this measurement in cm.

4. Measure Ear to Ear Across Forehead:

   • Measure from the top of one ear to the top of the other ear across the forehead.

   • Record this measurement in cm.

5. Measure Ear to Ear Over the Crown:

   • Measure from the top of one ear, over the crown of your head, to the top of the other ear.

   • Record this measurement in cm.

6. Measure from Temple to Temple:

   • Measure from the highest point of one temple to the highest point of the other temple.

   • Record this measurement in cm.

7. Measure the Nape:

   • Measure the width of the nape at the base of your skull.

   • Record this measurement in cm.

Wig Size and Head Measurements

Please fill in your wig size and the measurements on the next page.

Dome caps are provided to assist in achieving a snug fit.

Please note: We cannot be held responsible for wigs that do not fit properly due to incorrect measurements.

Colouring Services

To ensure optimal results, all hair must be delivered a minimum of seven days prior to your scheduled appointment. Any late submissions will incur an express colouring fee of £20.

For bespoke custom colouring services, please contact us for additional details.

Additionally, kindly complete the colouring consultation form on the following page before your appointment.

Client Responsibility:
It is the client’s responsibility to provide high-quality hair for any colouring service. we cannot be held responsible for any damage caused to the hair due to its pre-existing quality. The outcome of the colouring process depends heavily on the quality of the hair provided.

Patch Testing & Hair Assessment:
A mandatory patch test will be conducted on every wig before proceeding with the full service. After the test, I will assess the hair’s condition and notify you of my decision. If the hair meets the necessary quality standards, I will proceed to achieve the best possible results. If the hair quality is insufficient to reach your desired colour, I will offer an alternative colour option. However, please note that all deposits remain non-refundable regardless of the outcome.

Patch Test Limitations

A patch test does not guarantee the overall performance of the entire unit when bleach is applied.  In some cases, a patch test may be successful, but the full wig may not produce the desired outcome after colouring. This is more commonly found in AliExpress wigs as multiple donors are used in one unit.

I cannot be held responsible for this, as it is beyond my control.

Colour Change Policy

• Once your booking is confirmed, you have 48 hours to request a colour change.

• After this timeframe, the dye will have been purchased for your service.

• Any colour changes requested after 48 hours will incur an additional fee, which will vary depending on the new colour.

• We do not offer colour changes on pre-dyed wigs.

  • For example, if your wig is already dyed (e.g., red, ginger, honey blonde) we will not dye it another colour (e.g., jet black, brown, or any other shade).

Hair Restrictions & Guidelines

To ensure the best results, I have strict guidelines on which wigs will be accepted for colouring services:

• Not Accepted Under Any Circumstances:

  • Temu, Shein & Amazon wigs – These typically contain synthetic fibers or multi-donor hair, which do not colour effectively.

• Limited Acceptance (Only Certain Colours Allowed):

  • AliExpress wigs – Only accepted if they are:

    • 613 blonde units

    • Low to mid-lift warm tones, such as:

      • Burgundy

      • Ginger

      • Auburn

      • Chocolate brown

      • Copper

      • Jet black

• Cool-toned low to mid-lift colours (e.g., dark blue, dark green, deep purple) cannot be achieved on AliExpress hair, as these units do not lift light enough for the pigment to deposit evenly.

• Lowlights: Only 613 wigs are accepted.

• For Highlights:

  • Only Raw or Virgin Hair will be accepted for highlights to ensure an even lift and vibrant results.

  • If anything other than Raw or virgin Hair is brought for highlights, the appointments will be cancelled, and the deposit will not be refunded.

  • When booking for highlights, please specify your desired base colour (e.g., chocolate base, caramel base, honey blonde base) to ensure accurate results.

Recommended Hair Vendors

For the best colouring results, I highly recommend purchasing wigs from the following trusted vendors:

• TheBundleHubUK

• OneWayHairUK

• Hair Virginity

By following these guidelines, you ensure the best possible results for your wig colouring service.

If you have any questions about your wig’s suitability, please reach out before booking your appointment.