Book an appointment below
Before your appointment
Please ensure to read our terms & conditions thoroughly before booking
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Email: houseofjoy.ltd@gmail.com
Phone Number: 07899577649
Location: Failsworth, Manchester
Instagram: @houseofjoy._
A confirmation email will be sent to you within 24 hours. Please check your inbox for further details. If you do not receive the confirmation, kindly reach out to us for assistance.
Emails are monitored from 9am to 7pm, Monday to Friday. Please await a response patiently during these hours. Thank you for your understanding.
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New Clients
Appointments are released on the 15th of every month at 8pm.
Deposits for our services vary and range from £16 to 50% of the total amount. The information will be clearly stated in the description of each appointment type.
Deposits will be deducted from the total balance.
The remaining balance must be paid in cash only.
Lateness due to not having the correct form of payment will not be accepted. Please be advised that in such cases, a late fee will apply. It is the responsibility of the client to ensure that all payments are made promptly and in the appropriate manner to avoid additional charges.
If the date you require is not available, please email us for assistance.
Loyal Clients
Appointments are released on the 10th of every month at 8pm. To qualify as a loyal client, individuals must have booked a minimum of four full-service appointments within the last twelve months.
To ensure proper reference, please include "Loyal Client" in your booking details.
Be advised that if you do not meet the specified requirements for your appointment and proceed with booking on this date, your appointment will be cancelled and the deposit will not be refunded. Thank you for your understanding.
Birthday Bookings
Appointments are released on the 10th of every month at 8pm.
To secure your Birthday Booking, please be aware that a valid proof of identification is required at the time of your appointment. (click here for examples)To ensure proper reference, please include "Birthday Client" in your booking details.
Be advised that if you do not meet the specified requirements for your appointment and proceed with booking on this date, your appointment will be cancelled and the deposit will not be refunded. Thank you for your understanding.
Long-Distance
Appointments are released on the 10th of every month at 8pm for clients living outside of Manchester. To secure your booking as a long distance client, please be aware that a valid proof of address required at the time of your appointment. (click here for examples)
To ensure proper reference, please include "Long Distance" in your booking details.
Be advised that if you do not meet the specified requirements for your appointment and proceed with booking on this date, your appointment will be cancelled and the deposit will not be refunded. Thank you for your understanding.
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Please be advised that no plus ones are allowed during your appointment. Your plus one will be turned away at the door. Thank you for your understanding.
Custom WIgs
Measuring Your Head for Custom Wigs
To ensure the best fit for your custom wig, it is crucial to measure your head accurately. Follow these steps to obtain the correct measurements:
Gather Your Tools: You will need a soft measuring tape and a mirror.
Measure the Circumference:
Place the measuring tape around your head, starting at the hairline on your forehead.
Wrap it around to the back, just above your ears, and bring it back around to meet at the front.
Record this measurement in centimetres (cm).
Measure the Front to Nape:
Place the measuring tape at the front of your hairline (forehead) and measure straight back to the nape of your neck.
Record this measurement in cm.
Measure Ear to Ear Across Forehead:
Measure from the top of one ear to the top of the other ear across the forehead.
Record this measurement in cm.
Measure Ear to Ear Over the Crown:
Measure from the top of one ear, over the crown of your head, to the top of the other ear.
Record this measurement in cm.
Measure from Temple to Temple:
Measure from the highest point of one temple to the highest point of the other temple.
Record this measurement in cm.
Measure the Nape:
Measure the width of the nape at the base of your skull.
Record this measurement in cm.
Wig Size and Head Measurements
Please fill in your wig size and the measurements on the next page.
Dome caps are provided to assist in achieving a snug fit.
Please note: We cannot be held responsible for wigs that do not fit properly due to incorrect measurements.
Colouring Services
We offer professional colouring services; however, it is essential to understand that we cannot be held responsible for any damage caused to the hair due to its pre-existing quality. It is the client's responsibility to ensure that their hair can withstand bleach and colour treatments.
To ensure the best possible results, all hair must be dropped off a full seven days before your appointment. Failure to do so will incur an express colouring fee of £20.
For bespoke custom colouring services, please message us for further details.
Additionally, please ensure that you complete the colouring consultation form on the next page prior to your appointment. Thank you for your understanding and cooperation.
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Hair must be dropped off at least five full days before your appointment.
For example, an appointment on the 8th, hair must be received by the 2nd. Remember, the day of the appointment does not count towards this deadline. This allows us to prepare adequately and ensure the highest quality service for your visit.
The time frame required for drop-offs varies depending on the type of appointment booked; please refer to the description of your specific appointment for detailed information. If the hair is not delivered on time, a £15 emergency fee will be automatically applied.
Please hand the hair directly to the receptionist upon arrival. Do not leave the hair in the reception area unattended, as we will not be held liable if any items go missing. Ensure that the parcel is clearly marked for our attention and that a drop-off note is enclosed inside.
Drop-Off Note:
NamePhone Number
Email
Instagram Handle
Date & Time of appointment
Brief description of hair
Unidentified hair will be posted once on our Instagram for claim. We do not accept responsibility for any hair that remains unclaimed. Please ensure you check our posts regularly to avoid missing out.
Physical Drop-offs
Physical drop-off times are scheduled for Monday to Friday, from 10 am to 5 pm. On Saturday, from 10am-1pm. No drop-offs are allowed on Sundays.
If the times change, an announcement will be made on our Instagram story. Please lookout for updates to stay informed.
If hair has not been dropped off by the day of your appointment, the appointment will be cancelled unless we have time to prep the hair on the day. Then a same day fee will apply. If unavailable, the card on file will be charged. Failure to settle the payment will result in being blacklisted from future services.
Postal Drop-offs
When sending hair to us, please be advised that you do so at your own risk. In the event that your parcel goes missing, we cannot accept responsibility. If your parcel does not arrive, it is your responsibility to contact the delivery company you utilised for shipping.
Please ensure you address the parcel correctly to facilitate proper handling. Your parcel should be labelled as follows:
House of Joy
Ivy Mill Business Centre
Crown Street
Failsworth
Manchester
M35 9BG
We cannot be responsible for the before and after it is in our possession. Once you have received your tracking number, please direct all concerns to the delivery company, as the booking process is considered complete at that point.
Thank you for your understanding.
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24th and 31st of December will incur an additional fee of £25.
There will be no slots on the 25th-27th Dec & 1st Jan at all.
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Opening Hours:
Monday: Closed
Tuesday-Friday: 10am-6pm
Saturday: 10am-3pm
Sunday: Closed
We are closed on bank holidays
Annual Leave: TBD
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Please ensure that you select the appropriate add-ons for your order. If you do not make a selection, we will proceed to add them on your behalf. Multiple add-ons may be needed depending on your requirements.
Out of Hours / Premium Appointments
Out of hour appointments are available for an additional fee of £20. These appointments are scheduled outside of our standard operating hours or are not included in the initial release of available slots. This option provides flexibility for those requiring appointments at times that better suit their schedules.
Emergency Appointments
Emergency appointments are now available for an additional fee of £15. These slots are designated for situations where hair is dropped off late or when appointments are scheduled with less than five days' notice but more than one day's notice.
Same Day Bookings
We are pleased to offer same-day appointments for an additional fee of £25. Please note that a minimum of 3 hours' notice is required for scheduling these appointments. To ensure availability and quality service, we recommend booking early. Contact us to secure your same-day visit.
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Tardiness
Appointments are scheduled for your convenience, and we strive to maintain a punctual system. Please be advised of the following late policy:
A grace period of 10 minutes is provided. After this period, a late fee of £10 will apply for every additional 10 minutes you are late.
If you arrive more than 20 minutes late, your appointment will be cancelled. A new booking will be necessary, requiring an additional deposit.
Should you wish to try and accommodate your appointment after the 20-minute mark, we may be able to fit you in for an extra £25, though this is not guaranteed.
Customisation and cancellation fees are applicable if an appointment is cancelled.
A waiting area is available by reception if you arrive early.
Rescheduling
Rescheduling of appointments is permitted once for free. Subsequent rescheduling will require a new deposit. Please note that rescheduling is only allowed within the same month. While we will do our best to accommodate your request, we cannot guarantee that your appointment can be rescheduled. Therefore, we encourage you to carefully consider the date and time you choose for your initial booking.
Cancellations
Cancellations made with less than 48 hours' notice will incur a cancellation fee ranging from £20 to 50% of the total appointment cost. If you cancel on the day of your appointment, the card on file will be charged with the remaining balance. Failure to comply with this policy will result in being blacklisted from future appointments.
In the event of not turning up for your appointment without prior notification, the remaining balance will also be charged to the card on file.
Failure to pay will result in being blacklisted.
Your understanding and adherence to these policies are greatly appreciated.
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Please arrive at your appointment with your hair styled in cornrows. The more cornrows you have, the flatter and sleeker the final result will be.
For reinstalls, it is essential to ensure that there is no glue or buildup on the lace and that the hair is detangled. Should the lace be found dirty, we will automatically clean it and a cleaning fee of £20 will apply. If the hair is tangled, we will revamp and detangle the wig, and you will be charged the price of a revamp in addition to your appointment fee.
Ensure that your lace is lighter than your skin tone—if anything, it should not be darker. It is essential that your wig fits your head properly and effectively covers both your hairline and sideburns. If you require an expansion in wig size, please inform us beforehand so we can accommodate your needs.
If a wig is too big, it can result in visible rippling of the lace, which is not ideal for a seamless appearance. To remedy this issue, an elastic band can be added to help tighten the wig, providing a more secure fit. It is crucial to inform us beforehand about any size concerns, as early communication will enable us to offer the best solution and ensure your wig fits comfortably and beautifully.
For optimal results, ensure your wig is pre-plucked to achieve a natural appearance. A dense hairline can detract from the overall look and authenticity of the wig. Should the hairline not meet these standards, the appointment will be cancelled.
At House of Joy, our commitment to quality and authenticity means we only accept hair products that meet our rigorous standards. As such, we do not accept synthetic wigs, T-part wigs, wigs featuring grey lace, or those with large knots. This ensures that every piece we offer aligns with our dedication to excellence and provides the best possible experience for our clients.
Thank you for your understanding.