Shipping Policy
At House of Joy, we strive to ensure a smooth and efficient delivery process for all of our valued customers. Please take a moment to review the details of our shipping policy to understand the timelines, procedures, and what to expect when placing an order with us.
Order Processing Time
- Once an order is placed, it typically takes 1-3 working days for us to process it. During this time, our team is preparing and carefully packaging your items to ensure they arrive in perfect condition.
- After your order has been processed, you will receive an email with your tracking number. This tracking number will allow you to monitor your package’s journey from our warehouse to your door.
- Please note that processing times are separate from shipping times, and the total time from order to delivery will depend on both the processing and the shipping times combined.
UK Standard Delivery
- For orders being delivered within the UK, we offer standard delivery which typically takes 3-5 working days from the time your order has been processed and dispatched.
- Please keep in mind that working days do not include weekends or public holidays, so orders placed close to the weekend or on a holiday may experience slight delays.
International Delivery
- We are pleased to offer international delivery for our global customers. International delivery generally takes 7-15 working days, depending on the destination country, once your order has been dispatched.
- Delivery times may vary based on local customs procedures, international shipping regulations, and any unforeseen delays at the destination country's postal service. We advise checking with your local postal service for any possible delays that may impact delivery times.
- Please be aware that any customs fees, import duties, or taxes imposed by the destination country are the responsibility of the customer.
Tracking Your Order
- After your order is processed, you will be provided with a tracking number via email. This number allows you to track your package in real-time and get an estimated delivery date.
- Tracking information may take up to 24 hours to update after dispatch, so please allow time for the carrier to scan and update the status of your shipment.
Delivery Address Policy
- Due to our streamlined and rapid order preparation process, we are unable to modify delivery addresses once an order has been placed. To avoid any issues, please ensure that the delivery address provided during checkout is accurate and complete.
- If you realize there is an error in your address after placing an order, we recommend contacting us immediately, but please note that changes may not be possible if the order has already entered the shipping queue.
Delivery Issues & Contact Information
- If you experience any issues with the delivery of your package, such as delays, lost items, or damage during transit, we recommend contacting Royal Mail, our primary shipping partner, for assistance. They can provide more information regarding the status of your shipment.
- While we work closely with Royal Mail to ensure the safe delivery of your package, once the order has been dispatched, it is under their control, and any delivery-related inquiries should be directed to them.
Additional Information
Public Holidays and Peak Seasons
- During busy periods, such as holidays or promotional events, delivery times may take longer due to increased demand. We appreciate your understanding and patience during these times.
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We hope this information answers any questions you may have about our shipping process. If you need further assistance, feel free to contact our customer service team, and we will be happy to help.
Thank you for choosing House of Joy! We appreciate your business and look forward to delivering joy to your doorstep.
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